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Employees customer service full/part-time

Area: Office & Administration
Location: Berlin
Start Date: Immediately

As an employee in customer service you are the first contact person for our customers. Work with CRM tools and organize customer feedback so that we can constantly improve our service level. With your friendliness and courtesy you will satisfy each of our customers.

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Who you are:

  • You support our customers professionally via telephone, e-mail or chat as the first contact person
  • Review and documentation of security features and fraud attempts.
  • You independently process inquiries from existing and new customers and deal with their wishes and questions using the latest CRM tools.
  • With the help of customer feedback you identify problems and positive aspects of products and processes and pass them on.
  • With friendliness and competence you ensure that our customers are satisfied and receive individual support.
  • Working hours: Full time (40 hours) or part time (25 hours); from Mon-Fri, 07:00 - 18:00 

Who you are:

  • You convince through your friendly and communicative manner, offer reliable and solution-oriented work and love direct customer contact
  • You clarify customer inquiries by phone and in writing in a confident, friendly and creative manner
  • You are flexible
  • You speak fluent German and have at least a good basic knowledge of English
  • You have a strong service mentality and are solution-oriented.

Your benefits:

  • Become part of a dynamic, motivated, fast-growing team
  • Independence and responsibility from day 1
  • Room for rapid professional development with challenging tasks, high responsibility and great impact in a fast growing start-up in Europe
  • There are no limits to your creativity, initiative and flexibility
  • Close cooperation with the founding team thanks to flat hierarchies
  • Standard equipment includes iPhone, MacBook and a Tier e-scooter flat rate

About us:

  • FRAMEN was founded in Frankfurt in 2018 and is now based in Berlin. We are the No. 1 in Europe in the realization of the Internet of Screens. We have created a marketplace for advertisers and locations. FRAMEN's clients include WeWork, hotel and hostel chains like Steigenberger, Leonardo, Marriott and A&O, and many more. We enable content & stories to be played out on FRAMEN in exclusive locations and create a new advertising and content channel. With strong partners and investors like Softbank and Axel Springer we are always on the fast lane. Our dynamic team consists of dedicated, ambitious and motivated people who want to redefine the future of marketing for the whole world.

Sounds good?

Apply for this position now!

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Office & Administration – Mitarbeiter Kundenservice Voll-/Teilzeit - Bewerbung

I certify that all of the responses, information and statements I provided in this application are true and correct to the best of my knowledge. I understand that misrepresentation or omission of facts in this application or during the selection process may result in the withdrawal of an offer or disciplinary action up to and including termination of employment if I am hired, regardless of when discovered. I understand that my eligibility for employment with FRAMEN GmbH, as applicable, depending on the position(s) I applied for, will depend on satisfactory responses from my references and a background check.
I further understand that this application is not and is not intended to be a contract of employment.
I further understand that my completing this application does not obligate the Company in any way or indicate that there are any open positions.

Any questions?

FRAMEN is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

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